Frequently Asked Questions

Everything you need to know about shopping with Krazy Caterpillar

How do I determine the right size for my order?

Each product page features a detailed 'Size Guide' button. Since Krazy Caterpillar offers various fits, we recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, earrings and swimwear are final sale.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

Are your materials sustainably sourced?

Krazy Caterpillar is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we work exclusively with manufacturers who adhere to fair labor standards.

Can I track my shipment in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page so you can follow your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.